0207 476 8725
0754 085 2102
Appliance Repair Terms and Conditions for Use, Service and Sale
21 Hartington Road
London E16 3NP
Last updated May 22, 2012
1. Appliance Repairs
1.1. Fixed charge for the first visit repair covers you against the cost of the service engineers call out, diagnostics & labour no matter how long the engineer is there or for how many visits it takes him to repair that fault. The focus of the repair is based on the description of the fault we have been given. A charge of £25 apply if we need to visit the second time.
1.2. We aim to repair most domestic appliances, but the manufacturer, appliance type, model and age will have a major influence on whether we can promptly obtain replacement part(s) and ultimately complete the repair. It should also be noted that once a specific appliance is no longer made the manufacturer will only stock replacement parts for a given period.
1.3. We require payment before or on the day of the engineer’s first visit. Via Cash, Cheque or Debit/Credit Card (exc American Express). Payment for any parts that are to be ordered must be paid for on the return visit.
1.4. Our engineer will call out on the agreed date and time to carry out the repair to your appliance. If at the time of the call out any required part(s) are unavailable our service engineer will usually order the part(s) within 1-3 working day of the call out. The item(s) will then be delivered to us within 2 working days of the order being placed. If the part(s) are not in stock this can take anything from 3 working days with the norm being around 10 working days. It should be noted that unfortunately there are a handful of manufacturers whose parts are not easily sourced and in some cases these have to be obtained from abroad which will result in a delay in completing the repair. As soon as the part(s) are available we will contact you to arrange a new appointment date to complete the repair.
1.5. In respect of refrigeration equipment we do not cover food loss or spoilage.
1.6. If you wish A&G to repair more than one appliance in your property each appliance will be charge at the normal repair rate minus £20.00.
2. Issues that may arise during your repair
2.1. If at the time of the call out the fault is found to be as a result of misuse, neglect or poor installation or, the appliance type or fault is not as described originally we reserve the right to charge you the full labour rate.
2.2. If we are unable to obtain spare parts from our suppliers to repair the appliance. Then we would be unable to fix your machine under such circumstances you will still be charged the full labour rate.
2.3. Some repairs will require that the appliance is fully accessible (e.g. able to be moved from under a work surface without damaging the surrounding facia). If your appliance cannot be easily accessed to facilitate the repair we reserve the right to abort the repair. In such instances we reserve the right to charge you the full labour rate.
2.4. You are expected to give as much notice as possible when cancelling repairs. If we have already attended and the repair has started you will be charged the full labour rate.
2.5. You shall provide safe and sufficient access for installation or removal of any goods. Whilst we will take care to install or remove appliances without damage to flooring or adjacent fittings, we cannot be liable for any such damage unless it was due to our negligence. We will endeavour to notify you if we believe insufficient access is available and you may cancel your contract if you do not wish to take the risk of damage to the surrounding area. Any damage must be reported to the engineer at the time of visit or within 48 hours to the Service Manager.
2.6. If we are unable to repair your product due to parts being obsolete/unobtainable or the product is simply uneconomical to repair then you will be charged the labour rate. Any parts fitted will be refunded or not charged for after removal.
3. Guarantee period
3.1. All A&G repairs are guaranteed for 6 months, for labour. This guarantee does not cover any subsequent unrelated breakdown / fault(s) to the appliance. It also becomes invalid if the appliance is moved to a new address.
1. Our website
Your use of this website and any service contained within constitutes acceptance of these Terms & Conditions.
2. Customer Information
2.1 Our website is only intended for use by adults. Adults may purchase products for children as long as the products purchased are intended by the manufacturer for use or consumption by children.
4.1 All content, databases, graphics, buttons, icons, logos, layouts and look & feel are the copyright of A&G Appliance Services Ltd., unless expressly acknowledged as otherwise.
4.2 The data mining, extraction or utilisation of product information from our website is not permitted without our express prior written permission.
Our contact details are as follows:
21 Hartington Road
London E16 3NP
Telephone 0207 476 8725
1. A&G Appliances complies with the principles of the Data Protection Act 1998 when dealing with all data received from our customers.
2. We only hold the data necessary to offer services provided on our website.
3. Data is only used for the purposes described in our entry on the Data Protection Register.
4. We only hold personal data for as long as necessary. Once data is no longer needed it is deleted from our files.
5. We never sell, rent or exchange mailing lists.
6. In accordance with the Privacy and Electronic Communications (EC Directive) Regulations 2003, we never send bulk unsolicited emails, (popularly known as Spam) to email addresses.
7. All emails sent by us will be clearly marked as originating from us.